The A to Z of Technology
Theme: Technology
Tools and supports to help you manage Technology issues
Check out the A-Z topics below curated by your SAL team:
Computer Access
Computer access is one of the first things you will need when you start in DCU. When you register, you will receive your DCU student email address and set your password and register with Multi Factor Authentification (MFA). This will allow you to log into DCU Apps, Loop, the wifi network (eduroam), printing, and computers on campus. Information Systems & Services (ISS) are responsible for the maintenance of the majority of PC labs across all campuses, with the exception being PC labs in the computing building. The link below provides room numbers and the type of access available, e.g. open access means any DCU students can login and use.
W: https://www.dcu.ie/iss/student-computer-lab-locations
It is very important that you do not save any of your work on computers in the labs as all machine data is regularly wiped. Always back up your work to an external device or upload it to your DCU Apps account (drive). This will allow you to open files from other computers. There are multiple wireless internet access points in buildings across all campuses including student residences. ISS maintains computer accounts, passwords, printing, email, internet, PC and account maintenance, and supported software.
The ISS Service Desks: These desks are staffed by experts who are there to help you with IT related issues. There are multiple service desks on Glasnevin and St Patrick’s campus.
Location, contact details, and hours of opening can be found below:
https://www.dcu.ie/iss/contact.shtml
Possible reasons why you would contact the ISS Service Desk include:
- Problems with the computer you are using
- Learn how to print, scan, or photocopy on campus
- Issue with MFA
- You have forgotten your password
- Problems using a software package
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Important Student IT Information
https://www.dcu.ie/iss/new-student-information
Computer Lab Information
Email Access
All students can access their email through DCU Apps. DCU Apps is DCU’s installation of Google Workspace for education, a suite of online software applications that Google offers to educational institutions and non-profit organisations. The email account allows you to store mail and files using the Docs Upload facility. You can access this by clicking ‘Student Email’ link on the footer of the DCU website: www.dcu.ie. For continuing students, your email address and password will be the same as last year.
Further information
Help & advice on DCU Apps:
Student MY PAGE
Student Apps is your first stop for information on your student record. You can access My Student Page using the access details distributed to all students during registration. My Student Page is an excellent resource that allows you to update your contact details, check timetables, link to module information and other useful resources such as the campus Wifi network, eduroam.
Student My Page - http://www.dcu.ie/iss/studentapps.shtml
Account Information - https://www.dcu.ie/iss/student-account-information
MY DCU
My DCU is our companion app designed to support new students to DCU. My DCU is your online orientation for DCU. Visit the Orientation HUB at https://www.dcu.ie/orientation
Once you receive your DCU username and password you will be able to access courses on MY DCU. You can complete each stage and get to know the DCU Community and how to settle into life at university.
Log onto loop.dcu.ie and enter your student username and password to get started.
Best of luck and welcome to DCU!
Queries: email student.support@dcu.ie