Wellbeing | DCU Employee Assistance Service (EAS)

How to contact the service

You can access the EAS through the 24/7 freephone number 365 days a year on 1800 814 243, or by texting (SMS) sending ‘Hi’ to 087 145 2056 or WhatsApp by sending ‘Hi’ to 087 3690010. To use Live Chat, please sign in using log-in details for the Wellbeing Portal below. You can also email eap@spectrum.life with your name and number to request a call back(*). 

Neurodivergent service: You can also request to be connected with a counsellor who has expertise in supporting neurodivergent clients. Visit our dedicated Support for Autistic Staff webpage for more information about this service. <link to new webpage>

Services offered 

The EAS provides you with immediate access to ‘In the Moment’ support for your mental wellbeing with a wide variety of problems. The service provides access to a fully qualified team of counsellors and experts who are highly experienced in personal and work-related issues and can support anyone suffering with issues including but not limited to:

• Depression, anxiety, stress
• Grief and bereavement 
• Addictions 
• Relationship and marital problems 
• Work stress and work-life balance issues 
• Workplace conflict and communication 
• Life transitions such as career progression or retirement 

The service also provides support and advice for any stress, anxiety or worry you are experiencing as a result of more practical non-clinical based issues that you may be facing, including: 

• Financial Advice
• Legal Advice
• Mediation
• Career guidance
• Life/Parent Coaching
• Dietitian
• Nutritionist
• Physiotherapy   

Employees can avail of a 30-minute phone consultation per issue with a relevant Expert Service Provider in a 12-month period. The relevant expert can provide support or highlight other relevant external services that may be required. 

(Timeframe: Monday to Friday 9am -5pm and offer of a phone consultation within five business days.)   

(*) Your first interaction with the service will be through the English Language but for further sessions counsellors who speak your first language (incl. Irish) can be sourced.  However, it may mean meeting your counsellor remotely rather than face to face depending on geographical location of staff member and counsellor.