Active Listening

Course code: DCU239

Course Overview:

In today’s professional environment, effective communication is essential—and it starts with active listening. This interactive session is designed to help participants develop the critical skill of listening with intent and understanding. Through key tips and collaborative activities, we'll look at how to enhance collaboration, and minimize misunderstandings in your workplace interactions.

Aims of this session:

• to understand what active listening is
• to recognise barriers to effective listening
• to practice techniques for active listening
• to understand the importance of body language, filler words, pauses, in effective listening

What is Active Listening?

Active listening is a communication skill that goes beyond merely hearing words. It involves fully engaging with the speaker, understanding their message, and responding thoughtfully. Here’s an in-depth look at active listening:

Key Principles of Active Listening

• Be Fully Present: Focus entirely on the speaker without distractions (e.g., checking your phone or thinking about your response).
• Pay Attention to Non-Verbal Cues: Notice tone of voice, body language, and facial expressions for additional context.
• Suspend Judgment: Avoid forming opinions or interrupting before the speaker has finished.
• Clarify and Confirm Understanding: Use questions or paraphrasing to ensure you grasp the speaker’s message.
• Respond Thoughtfully: Reflect on what has been said and provide relevant, empathetic responses.

HOW TO REGISTER FOR THIS COURSE

1. Log in to your Core HR portal 

2. Click the Learning and Development tab 

3. Type DCU239 into the Keywords search field and click Search.