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Managing Difficult Conversations #dcufutures
to
Campus
Glasnevin Campus
Venue
TBC
Target Audience
Staff
All Staff
Is registration required?
Yes
Free of charge or ticket price
€120.00 (Charged to your School/Unit/Centre)
For more information contact
learning.development@dcu.ie
Course Code: DCU035
Aims of this course:
Successfully handling difficult conversations
We're human. We get upset, frustrated, and often have complex questions or needs. We all encounter challenging situations with those we work with. Such situations can be difficult and stressful to handle. Which is why Learning & Development have developed a workshop that clearly models the skills and behaviours needed to navigate workplace challenges.
This innovative workshop aims to:
- Equip you with a toolkit for communicating confidently and building positive working relationships
- Provide you with the opportunity to rework your approach to handling difficult conversations
At the end of this workshop, you will be able to:
- Apply a three-step approach to ensure difficult conversations have successful outcomes
- Recognise ways that we communicate
- Realise the impact of our communication style on difficult conversations
- Understand the biggest challenges in providing quality services - which challenges are in your control and what you can do about them
HOW TO REGISTER FOR THIS COURSE
1. Log in to your Core HR portal
2. Click the Learning and Development tab
3. Type DCU035 into the Keywords search field and click Search.