Meet The Team
Dr Rachel Keegan
Rachel joined the QIO as Director in Summer 2023, overseeing all quality, institutional research and rankings-related processes that fall under the remit of the Unit. Working closely with the Quality Promotion Committee (QPC) and University Senior Management, she plays a key role in the development and management of DCU’s quality assurance policies and procedures, ensuring alignment with relevant statutory requirements and international best practice.
As Director, Rachel has oversight of DCU’s cyclical programme of quality reviews, directs the periodic review of QA and enhancement policies and procedures, coordinates DCU’s approach to institutional research and reporting, and represents the University on several external bodies. She is the Secretary and an ex-officio member of QPC and a member of Academic Council and Education Committee.
Rachel has been working at DCU since 2004 and has held posts across several areas of the University, including Office of the Vice-President for Academic Affairs, Graduate Studies Office and DCU Business School.
Dr Jing Burgi-Tian
Jing has been working in international higher education for 15 years. She joined DCU in 2021 as the Institutional Research and Analysis Officer. In this role, Jing manages all student life cycle data, conducts in-depth analysis and provides insights to Senior Management and other stakeholders on matters of strategic importance. She supports the development of a data- and evidence-based culture within the University to enhance decision-making, quality assurance and strategic planning. She creates a community of practitioners among data analytics developers and consumers to promote the application of data at all institutional levels.
Prior to joining DCU, Jing worked for the George Washington University in Washington, D.C., U.S.A, as a program director for global executive education programs. She holds an Ed. D. in Human and Organizational Learning with a research interest in social network analysis, learning identity and performance management, and she is a lecturer in organizational behaviour.
Fiona Dwyer
Fiona has been working in the QIO since 2005. Fiona coordinates and supports the quality review process from start to finish, including the compilation of a unit’s self-assessment report, organisation of the on-site quality review visit and management of the quality enhancement plan post-review. Fiona has an in-depth knowledge of DCU’s Quality Review Process, and she is the primary point of contact for both internal and external colleagues involved in reviews. She works closely with the Director of Quality and Institutional Research in coordinating the business of the Office, and she is the Recording Secretary for the University’s Quality Promotion Committee.
Fiona is also responsible for the coordination and successful delivery of the cross-university annual Quality Improvement and Development (QuID) funding programme.
Caroline is the Quality and Insights Officer of the University and is responsible for supporting and promoting student engagement-related initiatives working collaboratively with colleagues across DCU to enhance quality provision. She manages the University’s rankings activities, by responding to rankings calls and providing insights into DCU performance both nationally and internationally. She is a member of the Quality Promotions Committee and leads the Institutional Performance and Rankings Group.
Since joining DCU in 2019, Caroline has held several key positions across the University focussing on programme administration, accreditations, quality assurance, and operational and team management.
Caroline previously held positions at Griffith College as Faculty Manager and Academic Administration Manager, where she was responsible for quality assurance provision and extensive academic operations.
David Maguire
David joined QIO in June 2024 as the Business and Insights Analyst. His primary role is to contribute to the University’s development of reports and dashboards to assist decision-making across DCU. He helps to identify and comprehend information and data needs of senior management and other university stakeholders and assists the ongoing development, launch and maintenance of dashboards to inform strategic decision-making.
Before joining DCU, David worked in Maynooth University as a Business Intelligence Analyst, rolling out Power BI across student, finance and HR functions. Previous to this he worked in Accenture as a Data Science Analyst. David holds a BSc in Computer Science & Software Engineering from Maynooth University.