DCU - Bank of Ireland Earn and Learn Programme
DCU's Access Service and DCU Educational Trust have partnered with the Bank of Ireland to offer DCU Access students a unique opportunity to gain paid, professional work experience during their university degree.
The DCU - Bank of Ireland Earn and Learn programme is an opportunity for second year Access students studying Bachelor of Business Studies, BSc Marketing, Innovation and Technology and BSc in Computing for Business to work in the Bank's fraud team within the contact centre one day per week (Saturday or Sunday) from January to May 2022.
Benefits to students
- PAID weekend work (competitive salary)
- Flexible working hours
- Working from home
- Opportunity to improve core professional skills including communication, teamwork and time management
- Guaranteed pipeline into the BOI Graduate Programme Assessment centres and potential opportunities for further experience (summer internships, continued working opportunities, etc.)
If you have any questions about this opportunity, please contact inis.fitzpatrick@dcu.ie
Job title: Fraud Customer Agent
Company: Bank of Ireland
Location: working from home (all technology will be provided by the Bank)
Duration: January - May 2022, 1 day per week, either Saturday or Sunday
About Bank of Ireland
Bank of Ireland offers a broad range of financial products and services to all major sectors of the Irish economy. Through our network of branches in over 250 locations across the Republic of Ireland, we are the largest provider of financial services in the country. Our branches, embedded in local communities across Ireland, are complemented by our online, mobile and phone banking services. We believe in building strong relationships with our customers and investing in a leading multi-channel distribution platform to serve our customers' needs in order to ensure market leading positions in consumer, wealth management and business segments.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce.
About the role
The Fraud Customer Centre team are responsible for all reactive and proactive contact with customers in terms of fraudulent activity on credit cards, debit cards and their online banking. This is a 24/7 operation supporting customers when fraudulent activity is attempted or occurs on their accounts.
This role exists to ensure that Bank of Ireland can serve and support customers when fraud occurs and ensure the appropriate actions are taken.
Key accountabilities
- Provide `Best in Class` customer service and provide clear solutions to customer queries
- Perform and approach your role to the professional standards expected of a leading contact centre
- Work towards achievement of individual performance objectives
- Positively contribute to your team and support team colleagues
- Compliance with all regulatory requirements including all operational and administrative procedures
- Embrace personal development and ensure that required levels of competency are being achieved in line with role expectations
Essential skills and experience
- Excellent team player with commitment to achieving the goals of the Fraud Customer Centre
- Retail customer service experience with a strong customer focus
- Strong interpersonal and communication skills
- Strong IT skills i.e. Microsoft products
- A flexible, innovative approach to work and an ability to adapt to a changing environment
- Self-motivated with the ability to meet targets
- Good attention to detail (with emphasis on getting it right first time) and works well under pressure
- Excellent problem solving and resolution skills
Work from home eligibility
This role will require you to work from home. Therefore, it is vital that you have the following in place:
- WiFi speed of 5mbps or greater (check your speed here)
- Strong mobile signal in home
- Have a suitable home working environment i.e. suitable desk and chair in quiet/private space in your home.
If you'd like to apply for this opportunity, please email an updated cover letter and CV to inis.fitzpatrick@dcu.ie before 23:59 on Sunday 14 November 2021.
Your cover letter should include the following:
- Why you want to apply for this opportunity
- What you can bring to the role e.g. why previous experience you have gained will make you the best person for the role
- What you think you can gain from the opportunity e.g. skills you want to develop
The below resources will assist you with your application and interview preparation