![DCU Information Systems Services header](/sites/default/files/styles/max_1300x1300/public/scholarship_editor/2022-12/DCU%20Official_Information%20Systems%20Services.png?itok=LGJ5thyL)
DCU Password Reset
![Password Reset Step 1, Click on the forgotten my password option.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Password%20reset%20step%201%20copy.jpg?h=571103cb&itok=imzUi8t4)
Step 1
Step 1.
Click on the forgotten my password option.
![Password Reset Step 2 - Enter your DCU email address and then the characters in the picture.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Password%20reset%20step%202%20copy.jpg?h=571103cb&itok=X7kDJBDF)
Step 2
Step 2.
Enter your DCU email address and then the characters in the picture.
![Password Reset Step 3, Choose the Email my alternative email address and click on the blue Email button.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Password%20reset%20step%203%20copy.jpg?h=571103cb&itok=ES8RIjfw)
Step 3
Step 3.
Choose the Email my alternative email address and click on the blue Email button.
![Verification Code, Open your alternative email account to retrieve the code, search for the following: Microsoft on behalf of Dublin City University.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Verfication%20Code%20copy.jpg?h=571103cb&itok=ngxqlCH0)
Step 4
Step 4.
Open your alternative email account to retrieve the code, search for the following: Microsoft on behalf of Dublin City University.
![Password Reset Step 5, Enter the code that was sent to your alternate email address and click on the Next button.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Password%20reset%20step%204%20copy.jpg?h=571103cb&itok=Y2x5LPeq)
Step 5
Step 5.
Enter the code that was sent to your alternate email address and click on the Next button.
![Password Reset Step 6, Choose to Approve notification on my autenticator app and click on the bluce Send Notification button.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Password%20reset%20step%206%20copy.jpg?h=571103cb&itok=hJQ7ohT9)
Step 6
Step 6.
Choose to Approve notification on my autenticator app and click on the bluce Send Notification button.
![Password Reset Step 7, Open your authenticator app and enter the 2 digit code displayed on the screen and click yes.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Verfication%20Code%20On%20App%20copy.jpg?h=f9c37bf7&itok=LBxw-1lO)
Step 7
Step 7.
Open your authenticator app and enter the 2 digit code displayed on the screen and click yes.
![Password Reset Step 8, Enter your new password and then re-enter to confirm. Click on the blue Finish button to complete the password reset process.](/sites/default/files/styles/user_defined/public/iss_editor/2023-05/Password%20reset%20step%208%20copy.jpg?h=571103cb&itok=HEwtJB_T)
Step 8
Step 8.
Enter your new password and then re-enter to confirm.
Click on the blue Finish button to complete the password reset process.