Conflict Resolution

This programme aims to give participants an understanding of the dynamics of interpersonal conflict, with particular emphasis on diagnosis and
resolution. By the end of this three-day programme, participants will possess insights into the nature of organisational and interpersonal conflict, and they
will be equipped to diagnose causes and develop strategies to manage conflict situations effectively.

Indicative content is as follows:

• Strategies for Managing Conflict
  
• Negotiation Skills
  
• Inter-group Conflicts
  
• Causes and Outcomes
  
• Influences on Conflict Management Style
  
• Role of Mediators