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Zinopy and DCU have all the answers

Zinopy and DCU have all the answers

Zinopy, the IT specialist, is today launching an innovative app, QuAS, which allows Frequently Answered Questions (FAQs) to be answered automatically and intuitively online, bringing an end to the frustrating customer experience of static FAQ web pages or holding indefinitely to speak to a customer service assistant. 

 

The application is being trialled this week at Dublin City University with the return of students to campus at the beginning of Fresher’s Fortnight.  It will allow students to find information on any aspect of their university life on any device, whether on their smartphone or PC, quickly and with ease. 

 

QuAS, funded by a successful Innovation Partnership between DCU, Enterprise Ireland and Zinopy, takes the latest language technologies and research at DCU to create an intelligent search engine which maps questions to the correct answer, learning from previous answers to create an ever-evolving database of questions and corresponding accurate responses. 

 

Ger Coakley, CFO at Zinopy commented, “QuAS is a very intuitive and useful tool for students, especially fresher students about to get settled into their first year at university, enabling them to find the information they need in those critical first few weeks on campus in an efficient, time-saving and easy manner, either using smart phones or by quickly accessing the information via the QuAS website.”

 

The Innovation Partnership Programme is a funding scheme run by Enterprise Ireland to encourage collaboration between Irish-based companies and Irish universities.  The scheme enables Zinopy to work closely with DCU, availing of the university’s extensive research expertise in next generation language technologies. 

 

Paddy O’Boyle of Invent DCU said, “DCU’s collaboration with Zinopy to develop QuAS is an example of DCU’s commitment to engagement with industry, translating cutting edge research into tangible, societal benefit.  Today’s launch of QuAS is a very exciting development as it delivers real change for the students at DCU and demonstrates great potential for application beyond the education sphere to markets such as IT support, financial services and healthcare.”                                

 

Coakley commented “We were very keen in getting involved in the Innovation Partnership Programme on a technology project in Education because of our strong involvement within the sector as a company and our commitment to getting young people back into IT and ultimately driving jobs for the industry.  We expect 10 jobs will be created once the project moves on to its second phase.” Of the partnership, he said “The collaboration between Zinopy and DCU has been solid and effective throughout the project, allowing both organisations to bring a set of fresh and dynamic ideas which have made QuAS an exciting solution both from a commercial and academic perspective.” 

Download the app at www.quas.ie.