Service Catalogue | Information Systems and Services

Service Catalogue Version 1

ISS support the University in the achievement of its goals through the provision of a quality and reliable ICT service enabling staff and students to securely handle their information, access resources whenever and wherever they happen to be, delivered by trusted IT professionals working within best-practice quality processes.  

The service catalogue contains descriptions of these services which can also be found with supporting material on the ISS website A- Z  services list

Portfolio Services

Collaboration and Communication Services

ISS empower staff and students with collaborative technologies, providing mobility and agility for the community in its communications and operations.

 

1.01 Video Conferencing Services

1.02 Telephony Services

1.03 Communication Applications Support Services

1.04 Connectivity & Network Services

Productivity and Engagement Services

ISS provide reliable operational excellence in its support to the staff and students of DCU. ISS provide a secure, trusted and operationally efficient  ICT environment. ISS are a trusted business partner working with the university to provide services training and support for its students and staff and ensure service continuity.

 

2.01 User Support Services

2.02 Account Management Services

2.03 Device Support Services

2.04 Infrastructure & Hosting

Corporate Business Support Services

ISS build customer relationships, working with the university administrative departments, to provide support for core systems and services increasing university productivity and adding value. ISS provide support and advice for integrated and 'fit for purpose' corporate technologies.

 

3.01 Project Delivery Services

3.02 Project Consulting Services

Teaching and Learning Services

ISS will pursue quality and add value by providing innovative teaching and learning solutions that can be tailored to meet the needs of each member of the DCU community and facilitate teaching both on campus and online.

 

4.01 Classroom Audio Visual

4.02 Virtual Learning Environment

Information Provision Services

ISS provide mobility to staff and students accessing accurate, timely and relevant information. ISS ensure the university community can access its information assets, presenting information in a consolidated form, which in turn provides value in that data to staff and students.

 

5.01 Online Services for Students, Staff & Visitors

5.02 Business Intelligence Services

5.03 DCU Website

Research Services

ISS work in partnership with the DCU research community by providing facilities and services, aligned with university strategy, facilitating research and research administration and increasing opportunity by facilitating a dynamic research environment.

 

6.01 Conference Support Services

6.02 Research Centres Support Services

6.03 High Performance Computing (HPC) Support Services