Printing - Refund Request | Information Systems & Services

Requesting a refund

Given the large volume of printing, paper jams, toner problems and print quality issues will inevitably occur.

PaperCut allows users to request a refund for problematic jobs that have failed to complete but have been charged to your account.

John's print job failed to fully print due to a printer jam, forcing him to reprint the remainder of the job on another printer. He would like to request a refund of approx. 50% of his job cost for the first failed job. John would place the request as follows:

  • Log in to the user web interface here using your DCU network username and password.
  • Locate the first, failed print job on the Recent Print Jobs page.
  • Click the [Request Refund] link.
  • Enter the amount to be refunded, and the reason for the print job failure. Please bear in mind that we cannot refund print jobs that are due to user error (e.g. incorrect document printed, printed to colour instead of black and white, document not formatted correctly)

A [Request Refund] link on the Recent Print Jobs

Sending refund request

  • Click Send.
  • Once you've submitted the refund request, proceed to the ISS Service Desk (Ground floor of the library, or opposite the main DCU canteen) to approve your request.
  • If possible, please bring the output of the failed print job showing the particular problem encountered.