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Information Systems Services

ISS - 2013 in Numbers

Over the last year ISS has worked to provide, maintain and plan/develop the portfolio of resilient ICT systems and services which support the on-going evolution of DCU into an innovative digital campus. This evolving digital campus will, over time, considerably enhance the student experience and support our Teaching & Learning and Research activities by providing for more efficiencies, effectiveness and considerable flexibility.

Infographic of ISS 2013 in numbers.

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The Infograph on this page provides a flavour of our activities over 2013 as part of this evolution.

It is the engagement with the DCU community that shapes and enhances the level of service we deliver. Your feedback and interaction with us are key inputs to the development of the next IT Strategy and our vision for the future.

2013 in Numbers

Unique Devices connecting to DCU Wireless - 36,991

(Mid Sept. to end of October)

  • EduRoam - Staff: 1786
  • EduRoam - Students: 16285
  • EduRoam - Visitor: 1963
  • Guest Wi-Fi: 16957
DCU's Virtual Learning Environment (VLE)

Stats for Moodle 2 - Sept. 30 to Nov. 21st

  • Visits: 651,541
  • Pageviews: > 6 million
New DCU Website
  • 1 Content Management System – Drupal
  • 78 Individual Sites Migrated
  • Web Page Count > 30,000
Innovation Campus

Network, Voice and Wireless infrastructure now supporting >80 Dalkia and DCU staff

Publication of Examination Results – June 2013
  • Unique Visitors: 12,479
  • Visits: 22,175
  • Peak 9:00am to 10:00am - silently released at 9:30am
 
Tickets
(2013) Month No. of Tickets Created No. of Tickets Resolved/Closed
Jan 1672 1665
Feb 2105 2097
Mar 1928 1912
April 2011 2002
May 1748 1734
June 1177 1149
July 1390 1372
August 1356 1327
September 1739 1716
October 2490 2390
Total 17616 17364
How are we doing? - Satisfaction Rating
  • 5 star rating on 80% of tickets with ratings.
APPS - Staff Email

What does staff think of DCU Apps Email?

 

  • Love it! - 24%
  • It's grand - 60%
  • Don't like it - 16%
  • Number of Email Accounts: 1555
  • Total Email Storage Used: 3.98%
Business Intelligence
  • Drawing on data from 4 corporate sources (Moodle, ITS, InfoEd, and IPAS)
  • 20 dashboards
  • 50 reports defined
  • 80 Programme chairs using Programme Review reports
  • >250 staff users overall and growing
XP Migration
  • Support for Windows XP ends: 8th April, 2014
  • 1300 computers now running Windows 7
  • 250 machines replaced/updated since 7th October 2013
  • 55 machines to be upgraded
  • 160 machines to be replaced.
Conferences
  • 1st Irish University to provide native IPv6 over Eduroam
  • As part of the FIA conference ISS implemented IPv6 over Eduroam as a service offering.

Future Internet Alliance Conference – May 2013

Provided IPv6, high user density Wi-Fi for over 600 conference delegates and fixed connectivity for over 30 exhibitor stands.

I wish to express my gratitude to all the Helix and DCU staff who contributed to the most successful FIA Conference that the European Commission has ever run. They were very impressed by the facilities, network infrastructure..."

- FIA Steering Committee

I believe, it's time to congratulate the organisers: This internet access here in Dublin is the best one we ever had at any FIA, isn't it?"

- FIA conference delegate

IAMCR conference in DCU – July 2013

Provided the ICT facilities for this major conference with over 1500 delegates.

It was the largest academic conference ever hosted at DCU and was by common consent a huge success, which will greatly add to the reputation and profile of communications and media research at DCU."

- John Doyle, Dean of Faculty of Humanities and Social Sciences.