Appeal of Decision Regarding Refund Request

Appeal of Decision Regarding Refund Request

If a request for a refund has been refused, the decision may be appealed under the following grounds:

1. Significant additional information which, for a valid reason, was not available at the time of the original decision.
2. Procedural irregularity: specific evidence of a procedural irregularity on the part of the university which made a real and substantial difference to the original decision.

Appeals will not be considered under any other circumstances. 

The appeal will be considered impartially by at least two DCU staff members not involved in making the original decision.  The function of the appeals process is to ensure that the rules are applied fairly.  The appeals process cannot set aside the rules outlined in the refunds procedure.

Procedure

Please complete the electronic form below and attach relevant supporting documentation.

Appeals must be submitted within 10 days of notification of the decision to refuse the refund.

Appeals may also be submitted to by post to the Deputy Director, Registry, DCU, Dublin 9.

The applicant will be notified in writing via email of the outcome of the appeal within 21 days of submission.  The decision will be considered final and there shall be no further opportunities for review or appeal.